We have a patient stating that her CPE was billed by her OB/GYN earlier in the year, however she came to us for her physical. Once billed, her insurance stated that the benefit is payable only once a year and made the patient responsible for the balance. She wants us to resubmit with an established EM code. I explained to the patient this was not an option since no other diagnosis was discussed or charted. Same goes for patients who come in with issues but later want it filed as a preventative to avoid paying deds., copays etc.
Am I correct and if so, is this in writing some where I can show my provider?
Am I correct and if so, is this in writing some where I can show my provider?