CatchTheWind
Guest
Is anyone experiencing Cigna claims in which they are writing off an entire line of a claim as CO-45? This is clearly a mistake, as these are covered services, and the EOB even includes the (correct) allowed amount. For example: Our charge is $100. The "allowed" amount on the EOB is $61.23. But then the CO-45 adjustment is $100, and they are paying nothing. This only happens on one line of each claim; the other lines are paying fine!
I am reaching out to Cigna on this, but wanted to give you all a heads-up to look carefully at your Cigna payments!
I am reaching out to Cigna on this, but wanted to give you all a heads-up to look carefully at your Cigna payments!