m*larusch
New
I wanted to get some feedback on COB issues we have been seeing in our office. We have recently had quite a few patients come in with 4 insurances. In our system we show the patient has sometimes 2 and sometimes 3 insurances but we end up getting payment from 4 different companies. When we call each company to verify coverage they all state they are "secondary" and they will not be requesting their money back. We notify the patient's but sometimes the patient's are confused about what order the insurances should go in. We are wondering in these situations who is owed the money back?
The majority of the time Medicare is primary and then the patient has insurance through their retirement, and they usually are paying for a secondary as well. And then sometimes there is even coverage through a spouse. We are seeing this more and more and we just wanted to see if anyone else is having this issue and how you are handling it.
Any feedback would be appreciated.
The majority of the time Medicare is primary and then the patient has insurance through their retirement, and they usually are paying for a secondary as well. And then sometimes there is even coverage through a spouse. We are seeing this more and more and we just wanted to see if anyone else is having this issue and how you are handling it.
Any feedback would be appreciated.