lkeithcpc
Guest
We have several payers that deny most of the claims we send them for documentation. The documentation is all sent with the claims. Some of the payers are part of Ohio's Workers Comp, which images the documentation they receive onto the website, so we even have proof that they received the documentation in many cases, but we still receive denials for documentation. I know the documentation isn't missing anything, because when I send the exact same thing to them a second time, they usually pay. I don't see any pattern other than these several payers do it frequently without regard to the patient or the service. What is going on with this, and does anyone know of anything I can do to make sure they aren't seperating the claims from their documentation?