nyyankees
True Blue
Anyone having trouble with insurance co's (i.e. BC/BS) bundling ortho codes that clearly should NOT be bundled?
Example - we have had 29826 bundled with 29827 (RCR) when other co's always pay. We've also had 29877-59 bundled with 29881 when they are done in separate compartments. The main culprit lately has been BC/BS but now Oxford has been doing it as well.
I tell the girls to call and speak to a supervisor as the rep will only state to them that it's BUNDLED. The follow-up girls don't really understand compartments to fire back at them.
Has anyone had similar probelms? And if so, is there a better way to get it resolved outside of going up the ladder to a supervisor and appealing?
we have over 20 ortho dr's and I'm afraid it will keep happening and will start to 'pile up'. I need to nip this in the bud!!
Thanks for your input.
Example - we have had 29826 bundled with 29827 (RCR) when other co's always pay. We've also had 29877-59 bundled with 29881 when they are done in separate compartments. The main culprit lately has been BC/BS but now Oxford has been doing it as well.
I tell the girls to call and speak to a supervisor as the rep will only state to them that it's BUNDLED. The follow-up girls don't really understand compartments to fire back at them.
Has anyone had similar probelms? And if so, is there a better way to get it resolved outside of going up the ladder to a supervisor and appealing?
we have over 20 ortho dr's and I'm afraid it will keep happening and will start to 'pile up'. I need to nip this in the bud!!
Thanks for your input.