mconner001
Guest
We are getting denials from Kaiser for our pathology services stating the diagnosis code is not appropriate. When there are no findings on the pathology report and the provider took biopsies because of GI issues, for example R19.7, diarrhea, I've been billing with the R code (the indication) in this situation and getting the denials.
The EOB tells me to 'refer to the 835 Healthcare Policy Identification Segment' which hasn't helped me figure out why they are denying. I've reviewed the CMS Manual, chapter 10 but can't seem to find any direction for this scenario. ICD-10 guidelines seem to be indicating that I am billing this correctly. I called in and spoke with a representative but she was unable to help.
What am I missing? Your thoughts would be appreciated.
The EOB tells me to 'refer to the 835 Healthcare Policy Identification Segment' which hasn't helped me figure out why they are denying. I've reviewed the CMS Manual, chapter 10 but can't seem to find any direction for this scenario. ICD-10 guidelines seem to be indicating that I am billing this correctly. I called in and spoke with a representative but she was unable to help.
What am I missing? Your thoughts would be appreciated.