dballard2004
True Blue
I have a question regarding medication refills that have come up at our clinic that I hope someone can provide further clarifacation on please......
If a patient calls the clinic and speaks to the nurse on the phone in order to have a medication refill, is this codable? I say no way, but the nurses I have since learned have been noting this with the telephone services CPT codes. They feel that since they had a phone conversation with the patient and it does not always refer back to an E/M service within the previous seven days as the telephone service code guidelines say, they can use this code. I say that this is a non-codable, non-billible thing?
What about if the patient comes into the office for a med refill and only sees the nurse. Would this be 99211? I know that if they patient sees the provider for a med refill, we can use an E/M code based on the documented level,but can 99211 be used for a nurse only visit for a med refill?
Any insight?
Thanks.
If a patient calls the clinic and speaks to the nurse on the phone in order to have a medication refill, is this codable? I say no way, but the nurses I have since learned have been noting this with the telephone services CPT codes. They feel that since they had a phone conversation with the patient and it does not always refer back to an E/M service within the previous seven days as the telephone service code guidelines say, they can use this code. I say that this is a non-codable, non-billible thing?
What about if the patient comes into the office for a med refill and only sees the nurse. Would this be 99211? I know that if they patient sees the provider for a med refill, we can use an E/M code based on the documented level,but can 99211 be used for a nurse only visit for a med refill?
Any insight?
Thanks.