nc_coder
Expert
Our surgical practice recently merged with another surgical practice. When the merge happened I became the manager of the front desk and the coding manager. The front desk I am managing is from the other practice. They do most things a lot different than ours did it. I am not so sure one thing they have been told to do is a good idea for the front desk to be doing (probably because of my coding background too). Our superbill E/M section is broken into subsections of new patient visits (99201-99205), established patient visits (99211-99215) and consults (99241-99245). The front desk is required to highlight the section that the doctor should choose from. They don't highlight the exact level, just the section they "should choose from". I honestly do not think this responsibility should lie with the front desk. They do not truly know if this is a consult or regular visit. The former manager told them that if another office calls to schedule the appt or if they receive records from another physician, this is automatically a consult. I do not agree with this at all. I would love to hear other opinions on this.
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