Question Over Payment Recovery

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2
Location
Carson City, NV
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0
I recently went over all the claims that have an insurance credit owed to them. Some of these credits date years back! It seems very overwhelming. As a new policy, if a biller sees that an insurance over paid we call them within that next week. Can we send the claims in as void to have the insurance re-coop their money? This seems to happen a lot and I am not sure why. I will send a claim to a primary insurance company leaving the balance at $20. When I send the copay to the secondary they pay the whole thing. I always send over the COB as well.
 

dkissel

Contributor
Messages
20
Location
Flint, MI
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0
This will vary depending on the insurance company. The patient may need to verify and let the "secondary" insurance know they are really the secondary insurance. Or, the secondary may have a claims processing error. I would not want to void claims unless the claim is really voided for whatever reason though.
 
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