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Clinical System Trainer:
Provide training on new functionality, new builds, and new modules of DoD EMR/EHR in the direction of the medical group leadership.
Develop site-specific course materials and training plans.
Document all users' training and daily contacts with copies to site lead representative and project manager.
Perform training needs assessment on all newly assigned personnel to the facility to determine what type and amount of clinical systems training are necessary.
Provide on-site Transition/Sustainment Training for 800+ Clinical Users via one-on-one training, classroom instructor-led training, and/or over the shoulder on-the-job training (OJT) methods in order to meet specific clinical users needs. Training activities include guidance regarding change management and incorporation of the DoD EMR/EHR in clinic and business process re-engineering.
Maintain communication with the Medical Group Leadership and Program Manager regarding all issues pertinent to clinical system support and training.
Clinical System Analyst/SME:
  • Develop site-specific course materials and training plans. Assist system personnel with upgrades and troubleshooting.
  • Submit trouble tickets as needed. Develop documents and submits system change requests.
  • Directly responds to Tier 1, 2, and 3 requests for clarification/assistance.
  • Analyze biometric reports to troubleshoot and assist in the correction of business practices and workflows to reduce errors and increase revues.
  • Electronically maintain records of training activities including Training Needs Assessments, Training Attendance Records, OJT Records, and Student Critiques.
Accomplishment Highlights:
  • Introduced staff cross-training program that prevented staff shortages and boosted the quality of patient care.
  • Awarded a Letter of Appreciation for presenting at the 2015 Air Force Clinical System Trainer: Best Practice Conference
  • AAPC Member since 2018

EDUCATION AND TRAINING
Bachelor of Science, Healthcare Management
, Southern Illinois University of Carbondale
Associate of Applied Science, Hospitality Management, Columbus State Community College
Certification of Completion, Hospital Corpsman, Naval School of Health Sciences
 

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