We help a lot of refugees at our clinic and our providers keep using Z02.89- Encounter for other administrative examinations as the Primary DX for their initial Refugee Health Visit. Medicaid keeps denying all of our claims though for "This service is not covered under your plan." I called Medicaid and they could not come up with a reason for why these claims are getting denied and told me they would get back to me in 60-90 days. Is there a different code we should be using? We have had well over 100 claims be denied due to this one DX code. Any idea why?
Thank you.
Thank you.