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telephone

  1. M

    Question multiple telephone only appts

    What would you do in this scenario? I have a provider that has done phone only visits with a patient every 5 days. Since guidelines for phone only services state "They may not be provided if they are in follow-up for a visit within the past 7 days, or if they result in a visit in the next 24...
  2. KStaten

    Answer Coding / Billing Audio-Only Telehealth Visits

    Hello Everyone! :) Here's my silly question for the day. (Brace yourselves, as I am sure more are to come. ;) ) As I have interpreted from articles, the accepted Telehealth services have been expanded to include audio-only telephone calls, as well. (Yay!) Now this is the part where I am...
  3. K

    Question Telehealth Scenario - Video to phone

    Hello, Do you know how our providers would code if they are attempting a virtual video visit, but technology fails (video freezing, poor connection, etc.) and the provider has to finish the visit via telephone? I have communicated that the provider would have to use the phone codes at that...
  4. K

    Telehealth Scenario

    Hello, Do you know how our providers would code if they are attempting a virtual video visit, but technology fails (video freezing, poor connection, etc.) and the provider has to finish the visit via telephone? I have communicated that the provider would have to use the phone codes at...
  5. C

    Question Billing for Case Management (98966-98968)

    Hello. I am new to billing for Behavioral Health and I want to make sure I'm doing so correctly. Any help to lead me in the right direction is appreciated so, thank you in advance! I have a therapist that sent me a message for me to bill "Case Management via Telephone" for a patient. When...
  6. B

    Medical Team Conference code (99367) question

    My doctors are geneticists who are consulted on medical cases by other physicians from other specialties across the country. These contacts have the form of, and follow all of the other rules of, medical team conferences, but are not face-to-face; mostly they are by telephone and internet. Can I...
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