Hello,
My company would like to start billing for our short phone conversations and emails. 99441-99443, 99421-99423. Here is our situation. We provide free phone consults to patients. However, when they come for surgery, we do a full H&P and bill a new patient code with surgery. My question is the patient considered a new patient or established after consult? The emails and phone conversations are endless. My surgeones would like to get paid for their time. Also, is any one using these codes? How did you notify patient to get their permission to bill for these codes? Any help appreciated.
My company would like to start billing for our short phone conversations and emails. 99441-99443, 99421-99423. Here is our situation. We provide free phone consults to patients. However, when they come for surgery, we do a full H&P and bill a new patient code with surgery. My question is the patient considered a new patient or established after consult? The emails and phone conversations are endless. My surgeones would like to get paid for their time. Also, is any one using these codes? How did you notify patient to get their permission to bill for these codes? Any help appreciated.