Patient Navigator Course

The Patient Navigator Course equips learners with the practical skills needed to guide patients through the healthcare system and overcome barriers to care.

Designed for non-clinical, patient-facing roles, the course builds essential skills in patient advocacy, care coordination, insurance navigation, communication, and cultural competency.

Through real-world case studies, role-playing, and exposure to tools such as electronic health records (EHRs), telehealth, and patient portals, learners gain hands-on experience addressing barriers to care and improving patient understanding. The course also explores emerging trends — including value-based care, social determinants of health, and AI-driven navigation — preparing learners to deliver empathetic, efficient, and patient-centered support.

Who should take this course?

This course is ideal for individuals and organizations seeking to strengthen patient navigation and care coordination capabilities, including:

• Aspiring healthcare professionals entering non-clinical, patient-facing roles

• Healthcare support staff, such as medical assistants, front-desk personnel, care coordinators, and community health workers

• Hospitals, clinics, and health systems aiming to reduce no-shows, improve care transitions, and enhance patient satisfaction

• Community health centers and nonprofit organizations serving underserved or vulnerable populations

• Workforce development and training programs preparing individuals for healthcare access roles

• Health plans and insurance providers focused on improving member engagement and closing care gaps

Course objectives

Once you complete this course, you'll be equipped to:

• Guide patients through the healthcare system
  Support patients in navigating care pathways, scheduling appointments, and understanding follow-up steps.

• Connect patients to resources and financial assistance
  Help patients access community services, charity care, insurance programs, and understand medical costs.

• Communicate effectively and promote health literacy
  Use empathy, cultural awareness, and clear communication to ensure patients understand their care plans and rights.

• Coordinate with care teams
  Collaborate with providers, nurses, social workers, and others to ensure seamless, patient-centered care.

• Use healthcare technologies and uphold ethical standards
  Operate tools like electronic health records (EHRs) and patient portals while maintaining patient privacy, confidentiality, and legal compliance.

Course content

• Chapter 1: Foundations of Patient Navigation

  • Objective: Understand the role, responsibilities, and importance of patient navigators in healthcare

• Chapter 2: Patient Navigation in Action – Guiding Patients Through Care

  • Objective: Learn key processes in assisting patients with scheduling, referrals, financial aid, and care coordination

• Chapter 3: Case Studies, Best Practices, and Future Trends

  • Objective: Apply knowledge to real-world scenarios and explore the evolving role of patient navigators

Course terms and conditions

By purchasing any online course and other items, I certify that I have read and agree to the online course terms and conditions and the refund policy.

Date of purchase is considered your course start date, additional time will be given for processing of your order. After your order is processed, you will receive further email instruction for course access.

This online course must be completed within a 1-year period or less from date of purchase. Additional time extensions may be purchased for a monthly fee. Date of purchase is considered your course start date. After your order is processed you will receive further email instruction on course access.