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Optimizing Front Desk Operations

Presenter Gina Piccirilli, CPC, CPB, CPMA
Broadcast Date 2/3/2022
Time 10:00am PT / 11:00am MT / 12:00pm CT / 1:00pm ET
Presentation Length 60 minutes
Price $65 (Non-members $85)
Optimizing Front Desk Operations Webinar

Learn more about this event

In this webinar, we will take a deep dive into Front Desk Operations. Some highlights will be keys to capturing the most updated and correct information each and every time the patient arrives and increasing copay collection.

Why is this topic important?
Front desk operations represent our first line of defense at collections. It is critical for empowered and educated Front Desk team for successful revenue cycle.

Who would benefit from this topic?
Practice managers, patient reps, front desk staff, everyone within the revenue cycle.

What information or new skills will the attendee take away from this webinar?
-Insurance knowledge
-Collection skills
-Patient experience skills

Gina Piccirilli, CPC, CPB, CPMA

About The Author

Gina Piccirilli, CPC, CPB, CPMA

Gina Piccirilli is a physician auditor/educator for Lee Health.  She is a certified coder, biller, auditor and  trainer with over 20 years of experience, over 10 or those years in management roles, working with  healthcare organizations.

Prior to joining Lee Health, Gina was a manager of HIM for a Critical Access Hospital (CAH) located in  the Hudson Valley. Her responsibilities for HIM included work with Ellenville Regional Hospital ED,  Inpatient, Rehab Services, and Specialty Clinic. She also recently launched Revenue Cycle Solutions, a  consulting company focused on providing clients with services related to medical billing and auditing.
She is an expert in creating processes and procedures within the revenue cycle to allow claims to  process cleanly the first time. This simple process alone yields proper payment that is fast and requires  zero follow-up, allowing staff to be utilized in other areas.

Gina provides clients with ongoing education and training onsite or virtually after audit to ensure  understanding. Improper denials management can cost tens of thousands in takebacks and fines along  with criminal charges. Gina’s expertise has allowed healthcare systems to get back to basics and focus  on patient care without the concern of revenue.

Two ways to register for this event

Two ways to register for this event
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