The Art of Communication: How to Train Your Team


Great workplace communication creates accountability, curbs confusion, and fosters a positive company culture. When your team has the ability to communicate effectively, your entire organization benefits. In this eBrief, Brett Rosenberg, MA, CPC, CPC-I, COC, shares key tips to help your employees improve their communication skills. She shares expert tips on:  

  • Why workplace communication matters 

  • How to be a better listener  

  • The art of giving and receiving feedback  

  • Useful exercises for effective communication 

  • When to use verbal vs. written communication 

  • And more! 

About the author

Brett Rosenberg

Brett Rosenberg currently serves as a faculty manager for AAPC’s Virtual Instructor-Led Training program. He also works as a subject matter expert on the AAPC content and curriculum team. Brett has six years of experience as a medical coder, specializing in the field of diagnostic radiology. From 2017 to 2021, he served as development editor of AAPC’s radiology, otolaryngology, urology, and outpatient facility coding newsletters. Prior to joining AAPC, Brett worked as senior coding specialist for Medical Resources Management in addition to his work on a contractual basis with Aviacode. He earned his bachelor’s degree in psychology from the University of Vermont in 2011 and his master’s degree in psychology from Medaille College in 2016.

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