AAPC - Advancing the Business of Healthcare

Building a Strong Workforce: Tips from Karen Bowman


In this episode of The Pulse: Examining the Business of Healthcare, Lori Cox sits down with Karen Bowman, FACMPE, CPC, CPMA, to discuss staffing solutions, specifically how she attracts and retains top-tier talent. With more than 40 years of experience, Karen shares insights on: 

  • Networking with AAPC local chapters 

  • Being a leader vs. being a boss 

  • The value of an open-door policy 

  • Offering unique benefits to employees 

  • Managing work/life balance 

  • Overstaffing vs. understaffing 

  • Training new employees 

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About the author

Lori Cox

Lori Cox has over 25 years of experience working in the business side of healthcare. She began her career in patient accounts and then moved into billing and coding for a multispecialty clinic. She was eventually promoted to billing supervisor and then to compliance officer, where she wrote, maintained, and trained employees and providers on fraud and abuse. Currently, Cox works for AAPC Services as Director of Client Engagement, performing audits and education for clients across the U.S. She has spoken at HEALTHCON and regional conferences and has traveled the country educating coders and physicians on complex coding topics such as hem/onc and E/M guidelines. Cox is the past member relations officer for AAPC’s National Advisory Board.

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