Lori Cox has over 25 years of experience working in the business side of healthcare. She began her career in patient accounts and then moved into billing and coding for a multispecialty clinic. She was eventually promoted to billing supervisor and then to compliance officer, where she wrote, maintained, and trained employees and providers on fraud and abuse. Currently, Cox works for AAPC Services as Director of Client Engagement, performing audits and education for clients across the U.S. She has spoken at HEALTHCON and regional conferences and has traveled the country educating coders and physicians on complex coding topics such as hem/onc and E/M guidelines. Cox is the past member relations officer for AAPC’s National Advisory Board.

Desiree Diggins-Brooks, BSHIM, RHIT, CPMA, CCS-P is the Director of Revenue Cycle Management at AAPC Audit Services. She began her healthcare career in 2009 as a medical assistant before finding her niche in revenue cycle management. She earned an associate degree in health information technology and a bachelor’s degree in health information management. She is a multispecialty coder/auditor.