AAPC - Advancing the Business of Healthcare

The Pulse: From Patient to Payment: A Deep Dive Into Revenue Cycle Management


Revenue cycle management (RCM) refers to all the administrative and clinical functions that contribute to patient service revenue. In this episode of The Pulse: Examining the Business of Healthcare, Lori Cox sits down with Desiree Diggins Brooks, BSHIM, RHIT, CPMA, CCS-P, to talk about RCM. They outline every step of the revenue cycle — and best practices for each — in addition to:

  • Risk Adjustment

  • Modifiers 25 and 59

  • Telehealth guideline changes

  • Working with certified vs. non-certified coders

  • Provider training

About the authors

Lori Cox

Lori Cox has over 25 years of experience working in the business side of healthcare. She began her career in patient accounts and then moved into billing and coding for a multispecialty clinic. She was eventually promoted to billing supervisor and then to compliance officer, where she wrote, maintained, and trained employees and providers on fraud and abuse. Currently, Cox works for AAPC Services as Director of Client Engagement, performing audits and education for clients across the U.S. She has spoken at HEALTHCON and regional conferences and has traveled the country educating coders and physicians on complex coding topics such as hem/onc and E/M guidelines. Cox is the past member relations officer for AAPC’s National Advisory Board.

Read More

Fill out the form below to listen to this free podcast.


By filling out this form, you are requesting to be contacted by AAPC. Privacy Policy

You might also like

There are currently no related articles