Victoria Moll, a well-known figure in the medical coding community, shares her journey into the field in this interview. Initially, she was uncertain about her career path, dabbling in web design before realizing it wasn’t for her. After struggling with her direction, she took on various temp jobs before recalling her mother’s suggestion to pursue medical coding.

Encouraged by the need for more specialized and stable work, she enrolled in a career program for medical billing and coding. This decision set her on the path to a successful career in healthcare revenue cycle management.

After completing her education, Victoria landed a job right out of her internship at a time when small private medical practices were being absorbed by larger healthcare organizations. This created a demand for medical coders, and her employer brought in an AAPC instructor to train employees for certification. Victoria took advantage of the opportunity, passed her CPC exam, and steadily advanced in her career.

She started in charge entry, then moved into accounts receivable before securing a role in hospitalist coding. Though certification didn’t immediately lead to a significant pay increase, it opened doors for her within the field.

Her passion for education began when she took on an evening teaching position at a local tech school. She realized that explaining coding concepts to others deepened her own understanding. While the course material was often dry, Victoria saw an opportunity to make learning more engaging. This realization would later influence her approach to content creation.

Over the years, she progressed from coding hospitalist services to plastic surgery and general surgery before transitioning into a senior coder role and eventually a coding supervisor position. However, she discovered that management was not for her, as she preferred working on projects rather than sitting in meetings. She returned to education and auditing, which reignited her enthusiasm for teaching.

Victoria’s journey as a YouTube educator and influencer in the medical coding space took off unexpectedly in 2020. Having set up a home office just before the pandemic, she started creating educational videos about medical coding.

With the surge in demand for remote work, her content gained significant traction as people searched for work-from-home career options. Her videos, particularly those focused on passing the CPC exam, resonated with many aspiring coders. The overwhelmingly positive response confirmed that she had found a meaningful way to contribute to the industry.

Her expertise in web design and content creation helped her build a professional online presence, but she also ensured that she had credibility within the industry. Before launching her online platform, she had been deeply involved in AAPC chapters, writing articles, speaking at conferences, and serving on boards.

These experiences provided her with the credentials necessary to establish herself as a subject matter expert. She emphasizes the importance of professional involvement, crediting AAPC for offering her leadership opportunities that her employers never would have.

Victoria encourages students and coders to take advantage of these opportunities, whether through writing articles, speaking at events, or participating in local chapters. She believes that anyone can contribute meaningfully to the profession, even without feeling like an expert at first.

Her personal coding expertise lies in Evaluation and Management (E/M) coding, family practice, hospitalist services, plastic surgery, and wound care. She enjoys the complexity and variety of E/M coding, likening it to a strategy game where every case is unique. She takes pride in mastering difficult concepts and helping others understand them in an accessible way.

Ultimately, Victoria’s career has been shaped by her willingness to explore new paths, take on leadership roles, and share her knowledge. She has built a thriving career by merging her love of coding with her passion for education and digital content creation. Through her work, she continues to inspire and support the next generation of medical coders.