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Behavioral Health and Patient Experience: Why It Matters

Presenter Jamie Taylor, CPB
Broadcast Date 3/13/2024
Time 10:00am PT / 11:00am MT / 12:00pm CT / 1:00pm ET
Presentation Length 60 minutes
Price $65 (Non-members $85)
Behavioral Health and Patient Experience: Why It Matters Webinar

Learn more about this event

Would you want to be a patient in your clinic? This question should be top of mind for our Behavioral Health providers. As the requests for Behavioral Health services rise, you want to be sure that you are putting the patient first. Patient Experience is important as it can drive outcomes, strategy, reimbursement and STARS scores. In this webinar, we will do a deep dive into how our Behavioral Health providers can improve patient experience and why it matters.

Learning Objectives/Agenda

• Looking at your clinic from the lens of the patient
• Best Practices
• Documentation and coding guidelines
• Outcomes, Strategy, Surveys
• Reimbursement and STARS

Why is this topic important?

As more emphasis is placed on Patient Experience, this webinar will cover best practices for our Behavioral Health providers to teach why patient experience should be a priority.

Who would benefit from this topic?

• All Behavioral Health providers
• Office Manager and Practice Management Staff
• Billing Staff
• Quality Staff
• Coding Staff

What’s the presenter's background/expertise on this topic?

I have 27 years in the Healthcare Industry, with a specialty in Behavioral Health and Psychiatry. I am an SME for the AAPC and an educator. I am an expert in CMS, Medicare, HEDIS, STARS, CAHPS/HOS, Quality Plans, Revenue Cycle Management, Documentation, Coding and HCC/Chronic Condition Coding.

Jamie Taylor, CPB

About The Author

Jamie Taylor, CPB

Ms. Taylor has 27 years of experience in the medical field with an expertise in Behavioral Health, Auditing, Compliance, CMS, HEDIS, STARS, CAPHS/Patient Experience, Documentation and Coding.  She has developed training programs for Mental/Behavioral Health and other specialities that include: CPT®, ICD-9/10, DSM5, HCPCS, HEDIS, STARS, RCM, etc. She also organizes and speaks across the county and offers consulting services.

Two ways to register for this event

Two ways to register for this event
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