When Personalities Prevent Productivity
|
Presenter |
Melissa Caperton, CPC, CPC-I, CFPC |
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Broadcast Date |
10/21/2015 |
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Time |
10:00am PT / 11:00am MT / 12:00pm CT / 1:00pm ET |
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Presentation Length |
60
minutes |
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Price |
$65 (Non-members $85) |
|
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October 21, 2015 11:00am MT
Learn more about this event
We will present some common factors that get in the way of effective communication by zeroing in on specific personality types. Topics will include: Identifying the root cause of communication failure; identifying my personality type; recognizing the personality type of others; addressing the needs of others in communication; tactfully communicating my needs in the exchange.
About The Author
Melissa Caperton, CPC, CPC-I, CFPC
Melissa Brown, CPC, CPC-I, CFPC
Melissa has 20 years of experience in the health care industry. Her passion for researching complex coding queries and difficult reimbursement issues across diverse specialties makes her a valued resource for students and business partners. Melissa's areas of expertise also include fee analysis, budgeting, and Physician Quality Reporting System (PQRS). In addition to coding related topics, Melissa enjoys presenting on teamwork and communication skills. Toastmasters International has awarded her its highest honor, Distinguished Toastmaster. Her communication skills make her a sought-after speaker at seminars and conventions. Melissa served as co-director for the annual “Coding on the River” convention in Jacksonville, Florida for several years and served on the AAPCCA Board of Directors from 2009-2012. She enjoys helping others earn their coding credentials and watching them flourish in their chosen professions.
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