When Personalities Prevent Productivity

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	Presenter	Melissa Caperton, CPC, CPC-I, CFPC
	Broadcast Date	10/21/2015
	Time	10:00am PT / 11:00am MT / 12:00pm CT / 1:00pm ET
	Presentation Length	60 minutes
	Price	$49 (Non-members:$69)
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When Personalities Prevent Productivity Webinar

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We will present some common factors that get in the way of effective communication by zeroing in on specific personality types. Topics will include: Identifying the root cause of communication failure; identifying my personality type; recognizing the personality type of others; addressing the needs of others in communication; tactfully communicating my needs in the exchange.

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