How to Optimize the RCM Process

Elevating Your RCM Process for Efficiency & Effectiveness

E-brief

The revenue cycle is the lifeline of any healthcare organization. With an efficient revenue cycle management (RCM) process, you can achieve greater financial stability, minimize administrative burden, and dedicate more time to patient care.

In this eBrief, we break down the 9 critical components of a successful revenue cycle. We also share a case study showcasing how a 12-point revenue cycle audit by AAPC Services helped a 48-physician multispecialty health organization achieve a significant reduction in claim denials, improved coding accuracy, and enhanced patient collections.

About the authors

Jessica Whitney

CPC / CPMA Audit Manager

Jessica began her career in healthcare over 20 years ago at Blue Cross of Idaho working in both provider relations and claims. After several years she transitioned to practice management and has managed in both small, privately owned as well as large multi-specialty hospital-owned practices. She has spent over 20 years refining her expertise in practice management with a strong focus in revenue cycle management for practices of all sizes. Jessica also has in-depth knowledge of the credentialing and contracting process as well as experience in reimbursement analysis. Jessica is a national speaker and author. In her current role as Director of Operations with AAPC Services she works with a variety of clients helping them improve their revenue cycle processes.

Desiree Diggins-Brooks

BSHIM, RHIT, CPMA, CCS-P / Director of Revenue Cycle Management / AAPC Audit Services

Desiree Diggins-Brooks, BSHIM, RHIT, CPMA, CCS-P is the Director of Revenue Cycle Management at AAPC Audit Services. She began her healthcare career in 2009 as a medical assistant before finding her niche in revenue cycle management. She earned an associate degree in health information technology and a bachelor’s degree in health information management. She is a multispecialty coder/auditor.

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