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Key Steps to Develop a Quality Assurance Program

  • Presenter: Charitie Horsley, CPC
  • Broadcast On: 3/26/2013
    10:00am PT / 11:00am MT / 12:00pm CT / 1:00pm ET
  • On Demand Availability: Immediately following live event
  • Presentation Length: 60 minutes
  • Attendee Rating:


This class will walk you through easy steps to creating an internal Quality Assurance Program that will help you monitor staff compliance with policies and procedures. A good QA program provides the most effective tools for continuous training in areas that are most important to monitor. Developing and Embracing Quality Assurance will help you improve the quality of each step of the Revenue Cycle.

You Will Learn:

  • Why Quality Assurance is important for every practice.
  • What steps in the Revenue Cycle should be reviewed.
  • How to create a customized Quality Assurance Review process.
  • Keys to a successful Quality Assurance program.

Sample Worksheets:

There are two ways to register for this event:

This Webinar

  • Entire office can attend*
  • Access broadcast, downloadable podcast (MP3), presentation slides, Q&A and any other event materials
  • Earn up to 2 CEUs (per attendee)


Price: $49.95
Members: $49.95
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2013 Compliance Webinar Subscription

Get access to six (6) one-hour CPCO approved webinars for only $299 (non-members $349).

  • Entire office can attend*
  • Access to webinars from Jan 1 to Dec 31 (2013)
  • Includes webinar broadcast (online or downloadable), presentation slides, and Q&A
  • Earn up to 2 CEUs per webinar, per attendee
  • Up to 12 CEUs total
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* Webinar Policy: Webinars are for single-office (one physical office location, e.g. a conference room) use only and may not be rebroadcast, shared or disseminated. Each webinar subscription or purchase entitles the user to one online connection or one back-up phone line – use of more than one phone line and phone conferencing is prohibited. AAPC local chapters or other groups of individuals representing multiple companies or separate offices within a single facility do not constitute a "single-office" and may not share a single event or webinar subscription. All webinar subscriptions expire December 31.

About The Presenter

Charitie K Horsley, CPC, NCP, comes from a long line of health care professionals and graduated Cum Laude with a BS Degree from Weber State University in Health Administrative Services. She started her career early as a computer systems trainer with a Columbia Physician Services Division in Utah. She was primarily responsible for the conversion of more than 20 practices to a new practice management system in a short 2 years. From this project, she began consulting and simultaneously became the Business Office Manager at the 3rd largest Multi-Specialty clinic in Utah. She has spoken nationally for over 12 years on topics including: Coding, Business Office Management, Revenue Cycle Management, and NextGen Software Strategies. She has over 16 years experience in Physician Practice Management specializing in Revenue Cycle Management.

To contact the webinar department, email webinars@aapc.com or call (800) 626-2633, option 4.

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