Retool Your Denial Management Program

E-brief

For patients and providers alike, claim denial is a source of frustration – and financial burden. In the front, middle, and back of the revenue cycle, the impacts of claim denials are felt far and wide, with no "quick fix" in site.

In this eBrief, AAPC expert Leonta Williams outlines an approach to denials management that can be a true gamechanger, so that you can lead your team to:

  • Increased collections

  • Lowered days in A/R

  • Decreased cost to collect

  • Limited impact to staff morale

About the author

Leonta Williams

Leonta Williams is director of education at AAPC. She holds multiple credentials across several professional organizations and has more than 20 years of health information management experience as a coding director, auditor, educator, trainer, practice manager, and mentor. Williams is founder and past president of the Covington, Georgia local chapter and served as secretary on AAPC’s 2018-2021 National Advisory Board.

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