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Quickly find answers to many commonly asked questions.
If you have a coding question, please use our forums or "Ask an AAPC expert" service. This form is for member and customer support issues only.
2233 S Presidents Dr., Suite F
Salt Lake City, UT 84120
PO Box 35199
Seattle, WA 98124
801-236-2200, ext 406
To remove an apprentice designation, you will need to submit proof of either two years of relevant on-the-job experience OR one year of relevant on-the-job experience, plus completion of a coding preparation course worth at least 80 contact hours. Learn more on our Apprentice Removal page.
If you would like to verify a member's credentials, view our Credential Verification page.
If you would like to set up a 2- or 3-month payment plan on your credit or debit card for an individual membership renewal, please call Customer Service at 800-626-2633. View our Membership FAQs page for more details.
To enter and/or submit CEUs, you will need to log into your account and then view your CEU Tracker.
To cancel an existing, scheduled exam, you will need to log into your account and then view your Purchases/Items. Click on the exam in question (under the Items tab) to find the "Cancel This Exam" link. After cancelling, you can schedule a replacement exam from the same Purchases/Items page, where your exam voucher will appear.
After testing, you can find your exam results online, normally within 7-10 business days. You will need to log into your account and then click on the exam you took from your Purchases/Items page (under the Items tab).
We recognize that each individual has unique circumstances and would love to chat with you about your background and goals. Please contact a Career Counselor at 877-290-0440.
Call 877-290-0440 or have a career counselor call you.
Call 877-524-5027 to speak with a specialist.