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Managing Challenging Patients

Presenter MariaRita Genovese, CPC
Broadcast Date 3/9/2016
Time 10:00am PT / 11:00am MT / 12:00pm CT / 1:00pm ET
Presentation Length 60 minutes
Price $65 (Non-members $85)
Managing Challenging Patients Webinar

Managing Behaviorally Challenging Patients: Tips for Effective Interaction

Behaviorally challenging patients present a multitude of issues for clinical and non-clinical staff with whom they interact. Many of these patients have difficulty processing information, poor problem-solving and interpersonal skills and a history of maladaptive, self-destructive responses to stress. These patients tend to be chronically unsatisfied with care in any setting and are extremely high utilizers of staff time, energy and resources with very little return, often depleting the staff caring for them. When working with such patients there is a tendency to engage in non-productive, redundant efforts which do little or nothing to improve the member's situation and often can make it worse. In this webinar, you'll learn tips to help you navigate and work with these patients effectively.

MariaRita Genovese, CPC

About The Author

MariaRita Genovese, CPC

Maria Rita (Rita) Genovese, CPC, PCS 
Rita currently serves as president of the Greater Philadelphia Chapter of the AAPC, after serving as chapter president and vice president in 2008, 2010, 2012 and 2015. She is a former member of the AAPC’s National Advisory Board, and is currently a member of the Chapter Association Board of Directors of the AAPC. 

Rita is the Director of Revenue Cycle for MD Anderson Cancer Center at Cooper.  She has over 20 years of experience in billing and practice management, most recently in the areas of family medicine and medical oncology.  She is active in educating the physicians and staff in medical coding and compliance regulations.

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